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QUALITY MANAGEMENT

CONTINUOUS QUALITY MANAGEMENT FOR CONTINUOUS CUSTOMER SATISFACTION

CPM MASTER ERP Quality Management System, designed in accordance with ISO 9001 and ISO 16949 Quality Management systems; The only software you need to manage production, quality, supply and sales process analysis.

QUALITY
MANAGEMENT

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Quality management systems are a holistic understanding that accepts the system as a whole and sees quality as a customer-oriented common function of every element in this whole. In the most general sense, it is the whole of planned and systematic activities carried out for the realization of the targeted quality in an organization.

The Quality Management System can be summarized as CUSTOMER SATISFACTION and CONTINUOUS IMPROVEMENT.

With the applications of CPM ERP Quality Management supporting the Quality Management Systems, the system works well and can be reported at any time.

Most of the companies either follow the Quality Management processes in Excel or try to report independently from their own processes with 3rd party software other than ERP. However, ERP software are systems specially designed for this job.

With the CPM ERP system, you will see that the efficiency of your business increases in a very short time. By monitoring business processes instantly, mistakes will be prevented before they occur. Data differences due to the presence of data in different environments will be eliminated. The workload caused by multiple entries of the same data will be reduced. Thanks to the data entered from a single source, all data from document management and distribution to quality control processes can be reported instantly. You will be able to evaluate and inform your suppliers with a single click on the system. You will be able to instantly evaluate customer complaints, take actions within the company, and follow up on the system whether the given tasks are completed or not. With Process Analysis, you will be able to receive all quality reports of your company through the system.

With the CPM ERP Quality Management Module:

  • You revise and follow the input, process and final control plans on the system.
  • You can access and distribute your documents through the system, and ensure that all backup and storage processes are transferred to the SQL database environment.
  • You can associate technical drawings with stocks, and send technical drawings to your supplier via the system automatically while purchasing.
  • With nonconformity management, you can follow up on customer complaints, take action, and follow up on your in-house corrective and preventive actions.
  • You can plan your personnel trainings and follow the training results.
  • With supplier management, you can analyze the processes of your supplier and make performance evaluations instantly with a single click.
  • It can generate initial sample control reports for materials received from your supplier. You can restrict processes in the system for parts that do not comply with INKR.
  • You can create an error form for your suppliers and automatically correlate the errors with the incoming party.

CREATE A SPECIAL SYSTEM WITH REQUESTED MODULES

PRODUCT DETAILS

The firm can initiate import-related business processes with the import request document. In this case, it is formed with the import request document, which is automatically created according to the MRP results or the Automatic Purchasing results arranged according to the business needs in commercial purchases.

You can follow the control plans created for your system-defined parts on MASTER and keep all the revisions made in the system. You can parametrically define your measurement and evaluation criteria for a material or material group in the form of measurement, approval or certain value ranges, and you can specify the number of controls that the system should create during the entry or final control with the sampling table.

The system can perform incoming quality control for all parts entered through your control plans created for your defined parts. If you want, you can activate the administrative admission process and distinguish between parts that will pass the entrance control or not.

You can follow the accepted, conditional acceptance or rejection parts, and automatically direct the part to the entry warehouse or rejection warehouse in the system in line with the specified approval. With this module, you can track and report all the movements of a lot entered into the system with a single click.

You can perform output quality control for all parts produced through your control plans created for your system-defined parts.

You can follow the accepted, conditional acceptance or rejection parts, automatically direct the part to the shipping warehouse or rejection warehouse in the system in line with the specified approval, and automatically generate a final control report for your customers.

You can follow the features of all measuring devices used in the quality control processes, define which department they are in, who they are embezzled by, and follow the latest calibration information. You can keep the information of when the next calibration will be and have the system automatically give a warning when the time comes.

You can associate a document with more than one stock card or a stock card with more than one document, follow all revision processes of the document, and mark it as active and passive. You can automatically e-mail the document to your supplier company with the purchase order form. You can access the document at any time via the inventory card or product card.

  1. All your important documents are stored on MS SQL SERVER. You won’t have to take a backup anywhere else.
  2. You can easily access your documents thanks to multiple areas that can be customized to find and access the document.
  3. By whom your documents were prepared, approved, revoked, etc. You can store and track information.
  4. You can follow all revision processes of your documents.
  5. You can mark and store canceled documents on the system.
  6. You can specify the contact list to which a document created with the distribution list feature should be distributed.
  7. You can have the document automatically added to the people in the distribution list to be sent via e-mail.
  8. People in the distribution list can confirm that they have received the document by using the module on the system.

You can evaluate your company on a general or departmental basis, and create a department-specific question bank. By scoring the status of your departments, you can track the nonconformities you have identified and the measures to be taken.

All internal and external training processes can be monitored and planned. It works integrated with the personnel card. In the personnel card, the trainings received and planned for the employee can be accessed instantly. It is possible to follow up and report the first job entry orientation trainings and other training processes.

  • You can follow up the complaints and non-compliance notifications from the customer about a product that your company sells.
  • If the error you detect in your customer’s complaint is caused by the supplier, you can create a supplier error notification form via the nonconformity management and associate the error notification results with the opened nonconformity.
  • You can follow up the non-compliances encountered within the company through this module and create actions for the relevant units.
  • You can create a problem solving team and open actions for departments or users.
  • With this module, you can automatically create an 8D form.

With dozens of reports created in the system, you can access the indicators of the process flows created on a departmental basis. (For example, you can instantly follow the companies that have supplier quality certificates during the purchasing process, and get supplier performance information with a single click.)

One of the most important parts of the quality systems is to maintain the relations with the suppliers, of which we are customers, according to the standards. The purpose of supplier management is to select suppliers that provide materials / semi-finished products that directly or indirectly affect the product, and suppliers that provide services, and to measure, analyze, follow up and develop the basic performances of existing suppliers.

  • The compliance of the supplier with the quality systems, the follow-up of the quality documents and periods
  • Audit planning, tracking and reporting for potential supplier selection
  • Planning the audit processes for the suppliers, monitoring and reporting the audit results
  • Monitoring and reporting of the first sample and control processes of the supplied parts
  • Tracking and reporting of supplier-related errors and tracking and reporting of opened actions
  • Claim cutting and tracking for supplier errors
  • Evaluation and follow-up of suppliers monthly or in certain periods according to ISO Standards

Thanks to the quality applications developed within the supplier card:

  • You can level your suppliers. (Direct, Indirect etc.)
  • You can track with or without approval.
  • Your supplier’s machine park, number of employees, turnover, etc. You can keep detailed information and follow the supplier approval status of your customers.
  • You can follow up the quality documents and expiry dates of your supplier and request new documents by informing your suppliers by e-mail, whose expiry date is approaching.
  • You can plan your audits of your approved suppliers defined in the system with this module.
  • With the audit question bank, you can create sector-specific questions and use them in audit forms.
  • You can make and follow your audits either in general or on a departmental basis.
  • You can create an audit score for the supplier by performing system compliance index and scoring in accordance with the answers given to the question bank.
  • You can create an action plan for the company through the audit form for the problems seen in the supplier company as a result of the audit, and you can follow the status of the opened actions with this form.
  • You can automatically mail the inspection results.

With this module, you can follow up the measurement and approval of sample parts from the supplier.

Thanks to the I.N.K.R Module:

  • All materials are passed through the necessary measurement and evaluation criteria before being used in production.
  • Reports about measurements can be created.
  • Approved or rejected parts can be tracked on a supplier basis.
  • For parts that are not approved, you can prevent the purchase order from being given to the relevant supplier on the system.
  • When a problem is encountered with the material sent by the supplier as a result of the input quality or process quality controls, an error notification can be made to the relevant company.
  • The results of the error notification can be followed.
  • Urgent/temporary measures to be taken by the supplier can be followed.
  • In order to prevent the repetition of the error, the actions opened to the supplier can be followed with this module.
  • This Module data also forms a heading of the Supplier Performance Evaluation Criteria.

Reclamation is an application that occurs because a product sold is not of the desired quality.

  • With this form, the reasons and pictures of the error can be followed.
  • Labor and additional material information can be defined to compensate for the error caused by the supplier.

According to the definitions formed, the company is informed about the claim and an invoice is issued.

Performance measurement and evaluation regarding the supplier can be made on the system.

Performance Calculation Criteria

A. QUALITY PERFORMANCE
  • Shipment performance: Ratio of incoming quantity to incoming quality rejected quantity
  • Supplier-originated customer returns: 8D (If customer-related non-compliances originate from the supplier)
  • Non-conformance performance: The rate of closing of opened supplier error reporting forms within the period

B. DELIVERY PERFORMANCE

  • Excessive freight
  • Delivery performance
  • Compliance with delivery dates
C. PURCHASE EVALUATION
  • Purchasing unit evaluation

By finding the PPM values related to the calculations made, the score and class of the company within the period are determined.

Many reports can be received on the system regarding the supplier management process: Supplier Quality Certificate Status, Supplier PPM Status Report, Supplier Monthly Shipment Performance Status, etc.

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