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CUSTOMER RELATIONS MANAGEMENT

THE FIRST STEP TO MAKE A GOOD IMPRESSION: GOOD RELATIONSHIPS

Today, companies that want to gain competitive advantage need to use the Customer Relationship Management (CRM) system effectively.

CPM CRM solutions offer you comprehensive business applications in all pre- and post-sales processes in order to establish the most effective communication with your customers with its flexible and need-oriented solution structure.

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With CPM CRM;

  • Capture more potential customers.

  • Track your sales processes simultaneously.

  • Keep in constant communication with your team and increase your work efficiency.

  • Increase the efficiency of your employees by preventing waste of time with customer support.

  • Reach the right information in order to establish the right communication.

  • Analyze customer interaction instantly.

  • Do customer-based marketing studies.

  • Increase your customer satisfaction.

  • Increase your customer loyalty.

  • Build your corporate memory.

    “Customer Relationship Management”, that is, CRM (Customer Relationship Management), is the general name of the programs that are created and used in order to allow the storage and analysis of information in order to understand and meet the expectations of the customers in the best way.

    With the increasing number of customers under the developing economies and competitive environment, the importance of customer relationship management is increasing day by day. Companies, where all business processes can be monitored electronically from the same point at any time by all relevant departments, will always provide better service to their customers and increase customer loyalty.

    When businesses create a CRM program; They should act in a way that will meet the basic needs of the institution, follow the operational processes easily and meet analytical expectations. Will be able to identify the needs correctly; to set out with a flexible and solution-oriented software company with experienced and expert consultants who can provide professional service both during and after installation; It will allow to reach a solution in a much shorter time.

CPM CRM solutions offer you comprehensive business applications in all pre- and post-sales processes in order to establish the most effective communication with your customers with its flexible and need-oriented solution structure. CPM Software, with its quarter-century experience, has been created in a structure that will analyze all processes of businesses, enable them to reach fast and reliable results, support the formation of customer loyalty, and provide efficiency, profitability and high performance.

As the Customer Relations Department, we keep all business processes of our customers recorded on the CPM CRM program, and aim to produce fast solutions in every work that we have just started or that is ongoing. Customer relations processes that start at the proposal stage; continues at all stages after the program installation of our customers. In addition, as the CPM Customer Relations Department; follows the agenda and legal regulations closely; We regularly inform our customers.

Thus, reducing time loss and workload; we ensure that they are ready for these transition processes in advance. We get to know and understand each other better with our customers through both one-on-one visits and phone calls at certain periods. In this way, all the demands of our customers; We resolve it quickly and professionally.

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