SERVICE MANAGEMENT

IMPROVE YOUR SERVICES, ATTRACT MORE CUSTOMERS!

CPM Service Management provides your business with a competitive advantage and allows you to follow up with your customers with reliable and special service after sales.

SERVICE
MANAGEMENT

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With the CPM Master Service Management module, both your customers and you will reach the solution.

  • You can follow the status of all resources (employees, vehicles, service bags, computers, etc.) in your technical service.
  • When an emergency service request comes from your customers, you can reach and direct the closest resource in the region. Thus, you will both ensure customer satisfaction and use resources as efficiently as possible.
  • With the service forms, you can identify all your customer’s problems and find solutions to see and eliminate recurring problems.
  • With Technical Service Reports, you can manage, set up and organize all your workflows.
  • You can see the current status of your resources by calculating the service costs from the service cards.

PRODUCT DETAILS

  • Service Product Card
  • Service Work Order
  • Service Card Transactions
  • Current Card
  • Stock Card
  • Resource Card
  • Shift Card
  • Region Card
  • Team Card
  • Team Building
  • Teamwork Zones
  • Team Shift Assignment
  • Service Warranty Template
  • Service Process Parameters
  • Standard Service Times
  • Standard Solution Suggestions
  • Pre-Service Mandatory Question Definitions
  • Service Work Order Reports
  • Service Resource Job Assignment Reports
  • Service Operations Reports

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